Falcon Health Center
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Falcon Health Center
Wood County Hospital

FAQs

General Information FAQs

Q. Where is Falcon Health Center located?

Falcon Health Center is located at the corner of South College and East Wooster Street

Q. Who can use the Falcon Health Center?

All enrolled University students are eligible for services provided at the Falcon Health Center. Spouses of students are also eligible with proper identification of both the spouse and BGSU student. BGSU Alumni may continue to use Falcon Health Center as a primary care provider beyond their graduation. Faculty and staff members are able to access the Falcon Health Center services as well.  The University insurance is accepted.

Spouses and dependents of BGSU faculty and staff members are able to use our Pharmacy services.  

Q. How can I make an appointment at the Falcon Health Center?

Students are encouraged to create or login to their MyFalconHealth account, where they can request an appointment with the provider that fits their needs. Students and/or faculty and staff members are able to call 419-372-2271 and speak with a front-desk representative who will be there to assist them with setting up an appointment.

For those patients who are unfamiliar with MyFalconHealth, here are a few quick tips about creating an account:

  1. After having an appointment at the Falcon Health Center, you will be provided an enrollment token.  This token will then be used as a temporary password to allow you to gain access to the portal.  Once you’ve entered the token, you will be able to set up an account with your own username and password.
  2. If you would like to set up an account without having an appointment at the Falcon Health Center, you will need to stop in the facility on the corner of East Wooster Street and South College to obtain a token.  Students will be able to do this after August 19, 2013.

Q. Can I just walk in or do I need an appointment?

Falcon Health Center allows “walk-in” services. To better suit your needs, we suggest you go through your MyFalconHealth and schedule an appointment with a provider that would be appropriate for your needs and fit in your schedule.

Q. What do I bring to my appointment?

Patients must bring their health insurance card, pharmacy card (if applicable), student ID and a form of payment.

Q. What medical services are available?

  • General Health Concerns
  • Immunizations and Allergy Injections
  • Laboratory Services
  • Pharmacy
  • Travel Health Information and Immunizations
  • Women’s Health Services
  • Men’s Health Services
  • Psychological Consultations

Q. I have a court-ordered drug screen, can I go to Falcon Health Center for this test?

Yes, our lab can collect drug screens for both court-ordered screens. You need to provide the lab with the court documents with testing required details and contact information for the results. Be prepared to pay for these services at time of service. Insurance companies do not cover court-ordered drug screens. DOT drug testing will be referred to Wood County Hospital Ready Works.

Q. Does Falcon Health Center have a dentist and ophthalmologist?

No, but we are more than willing to help students and staff members find a dentist or ophthalmologist in the area that fits their insurance coverage. We have a list of local dental and ophthalmology providers located in Bowling Green.

Q. How do I get my results from testing or my appointment?

A. Each patient treated at Falcon Health Center is encouraged to set up a MyFalconHealth account. They will receive an enrollment token after their appointment at the clinic and will be able to set up their MyFalconHealth account using this token.  Testing results are made available on this site. Patients can request lab results at the clinic by presenting a photo ID and signed request.

Q. Will my parents get any information or results about me from Falcon Health Center?

No, unless you give permission. In compliance with state and federal laws, if a student is over the age of 18, we cannot release personal health information without written consent from the student.

MyFalconHealth is also programmed, so whenever parents go on to pay their son or daughter’s bill, they will be unable to see information or results from his or her visit.

Q. If I visit a health care provider at Falcon Health Center, where with the charges appear?

A. The charges obtained at the Falcon Health Center will appear on your MyFalconHealth account. Both students and parents are able to login to the account and pay for the bill. There are account limitations for parents when paying the student’s bill for the student’s privacy reasons.

Q. May I pay for my visit when I come in?

A. Yes. You may pay using cash, credit, or check.

Note that co-pays will be collected at your appointment time.

Q. Can I receive services at Falcon Health Center if I don’t have insurance?

A. Yes. Falcon Health Center provides services to all BGSU students regardless of their health insurance status or ability to pay. Although Falcon Health Center encourages all students to maintain health insurance coverage, never let the lack of health insurance or an inability to pay for services prevent you from getting needed health care at Falcon Health Center.

Q. How do I give a comment, complaint, suggestion or concern to the staff?

Comment forms will be available throughout the clinic or a patient may ask any staff member for a form. All comments will be reviewed by the Clinic Operations Director.

Q. Can the staff from Falcon Health Center write me an excuse for missing class?

Falcon Health Center (FHC) recognizes students are expected to attend every class.  We advise students to contact their professors directly either by phone or email (before missing a class when possible) to make arrangements to accommodate their illness.  The FHC cannot vouch for past illnesses, either for students or to their professors.

Below is a break down of our medical illness procedure:

Verification of medical illness notes are not given to document visits to the Falcon Health Center.

If it is anticipated that a student may be absent from classes for an extended period of time (three days or more), the Falcon Health Center Staff may notify the Office of Student Life (419-372-2843) upon student approval.  The Office of Student Life will then notify faculty of a student’s absence.

In the event of a public health emergency, this policy may be revised to meet the needs of the campus community.  The Center for Disease Control (www.cdc.gov) will be a resource in instituting a plan.

Copies of this procedure may be given to the student upon request.  In no way does a copy of this procedure exempt the student from class without approval from the professor.

This procedure has been reviewed with input from the Health Service Advisory Committee and Academic Affairs Faculty Senate Committee.

MyFalconHealth FAQs

Q. What is MyFalconHealth?

MyFalconHealth is a portal system where students can create an account to access their personal medical records, pay their bill from Falcon Health Center and refill their pharmacy needs. Also, students will use this account to request appointments at Falcon Health Center. The Falcon Health Center can answer any questions regarding MyFalconHealth. Contact us at 419-372-2271.

Q. What kind of information can be seen in MyFalconHealth about my patient/medical record?

Once logged in to his/her MyFalconHealth account, students are able to view personal information (Name, date of birth, sex, address, phone numbers and other information Falcon Health Center has on file) along with health conditions, medications and allergies.

Q. Can my parents access my patient/medical information?

No, unless you give permission. In compliance with state and federal laws, if a student is over the age of 18, we cannot release personal health information without written consent from the student.

MyFalconHealth is programmed, so if a parent is paying their son or daughter’s bill, they will be unable to see information or results from his or her visit.

Pharmacy FAQs

Q. What patients are eligible to have prescriptions filled at Falcon Health Center?

Any registered student, BGSU employee, or their spouse and dependents may use the Falcon Health Center Pharmacy.

Q. Are all prescription medications available at the Falcon Health Center Pharmacy?

The Falcon Health Center Pharmacy carries a large variety of medications. If the Pharmacy does not have a medication in stock, the pharmacist on duty can order the medication for the next business day.

Q. Can I buy over-the-counter medications from the Falcon Health Center Pharmacy?

Yes. Students are encouraged to get their over-the-counter supplies at the Falcon Health Center Pharmacy.

Q. What information do I need in order to pick up my medication?

Patients must bring their student ID, health insurance card and a form of payment. We accept cash, check, credit or BG1 cards.

Q. Do I pay for medications when I pick them up?

Yes, all patients must pay when they pick up their medication.

Q. Does the Falcon Health Center Pharmacy accept prescription drug cards?

Yes, the Falcon Health Center Pharmacy accepts most insurance plans. If a prescription is not covered under an insurance plan, we will actively work on figuring out another affordable alternative for the patient.

Q. Can someone else pick up my medication?

Yes. You must send your student ID with that person for the check in and check out process, along with a form of payment. We require a verbal authorization from the patient for this service. To verbally confirm, call the Falcon Health Pharmacy at 419-372-7443.

Q. How are prescriptions covered under the BGSU Student Health Insurance Plan?

For information regarding prescription coverage under the BGSU Student Health Insurance Plan please visit - www.bgsu.edu/studentinsurance

Q. Can I have a prescription filled that was written by my family doctor from home or by a community physician?

Yes. The Falcon Health Center Pharmacy staff can fill any outside prescription as long as it meets all of the legal requirements for a prescription in the State of Ohio. Prescriptions written outside of the United States would not be considered valid in the State of Ohio. Patients who have prescriptions written from another country can be seen by one of the health providers and a prescription for the same or comparable medication may be written.

Q. Can I get refills transferred to Falcon Health Center Pharmacy from my home pharmacy?

Yes, if you provide Falcon Health Center Pharmacy with the name and phone number of your home pharmacy and you have a current prescription with refills remaining at that pharmacy.

Q. Can I refill my prescription elsewhere once it has been filled at the Falcon Health Center Pharmacy?

Yes, the new desired pharmacy will need to contact us and we will transfer the prescription to them.

Q. Can I get my diabetic supplies from the Falcon Health Center Pharmacy?

Yes, the Falcon Health Center Pharmacy carries many diabetic supplies that are needed for our patients. If a patient needs special monitors, test strips or needles, we will order them.

Q. How do I get a prescription for birth control?

To receive prescription birth control, an appointment with one of our health care professionals needs to be made. After a discussion with the patient, the provider may prescribe the medication. We also accept prescriptions from providers outside of the Falcon Health Center. Refer to the Women’s Health section to learn more about the different birth control methods.

Insurance FAQs

Q. Who is required to have health insurance coverage?

All domestic undergraduate and graduate students who are enrolled for 8 or more credit hours on main campus are required to have health insurance.

All international undergraduate and graduate students who are taking one credit hour or more, including students registered for co-ops, internships and dissertations are required to have health insurance.

Q. What if I’m only taking 6 credit hours, but need insurance?

Anyone registered for 5, 6 or 7 credit hours can voluntarily purchase the student health insurance plan. Please contact the Student Insurance Office for more information.

Q. If I waive the BGSU-offered Student Insurance Plan, can I still use the Student Health Service?

Yes. All registered students taking one or more credit hours are eligible for services at Falcon Health Center.

Q. I have insurance. Will Falcon Health Center accept it?

Falcon Health Center covers most insurance plans and will bill your health insurance company for the services you receive. If your insurance company will not pay for some or all of the cost of ancillary services (lab tests, pharmacy charges), you are responsible for the unpaid charges. To be safe, contact your insurance provider before making an appointment at Falcon Health Center to insure your visit will be covered.

Q. Can I receive services at Falcon Health Center if I don’t have insurance?

Yes. Falcon Health Center provides services to all BGSU students regardless of their health insurance status or ability to pay. Although Falcon Health Center encourages all students to maintain health insurance coverage, never let the lack of health insurance or an inability to pay for services prevent you from getting needed health care at Falcon Health Center.

Q. Can my spouse/children be covered under the BGSU-offered Student Insurance Plan?

Yes. Please visit the Student Insurance Office, on the second floor of Falcon Health Center, to complete a Dependent Enrollment Form.

Q. How are prescriptions covered under the BGSU Student Health Insurance Plan?

Prescriptions are payable at 80% for covered conditions if they are filled at the Falcon Health Center Pharmacy or other United HealthCare-participating pharmacies. If filled at non-participating pharmacies, reimbursement is at 50% for covered conditions.

Q. If my insurance will not pay for my visit, what charges will I be responsible for?

Because every insurance and office visit is different, please contact the Billing Office at Falcon Health Center to answer your billing questions. The office’s phone number is 419-353-7069, ext. 5.

Q. What if I'm a graduate student and won't be registered for classes before the August 15th insurance deadline?

Because you are not registered for classes, the health insurance requirement will not apply. Once you are registered for 8 or more credit hours, you will see that the health insurance requirement is on your MyBGSU To Do List. At this point, you will be able to complete the waiver or enrollment process. There will be no fees on student accounts for the health insurance requirement until after your class registration and you will have ample time to complete the waiver or enrollment process.
The extended deadline is September 4th.
We will meet with you at your SOAR (or GSO) Orientation, We are available during your orientation in the morning from 7:00 am until 8:15 and our office is open that afternoon if you have any questions.

Didn’t see your question here? Visit http://www.bgsu.edu/offices/sa/studentinsurance for more answers to student insurance questions.

Future Students FAQs

Q. Are any immunizations required for entrance to BGSU?

BGSU strongly encourages, but do not require any immunizations. However, we do encourage all students to keep their immunizations up to date. Some international students may be required to have a tuberculosis screening test.

Note that if you are living in a residence hall, Ohio law requires either a record of Meningitis and Hepatitis B vaccination or a refusal of the vaccine.

Q. What forms are required for incoming students?

All incoming students are required to fill out the Health Assessment Form (including Immunization Record and Medical/Prescription Insurance Information Form) and turn it in to the front desk at Falcon Health Center. Also, students are required to either waive or enroll into the BGSU-offered Student Insurance Plan.

Q. Is a student who is at BGSU for SOAR eligible to use Falcon Health Center?

Yes, students who are on campus during the summer for SOAR are eligible for all services at Falcon Health Center and the Pharmacy.

Q. Does BGSU offer an insurance plan?

Yes. Please visit the Student Insurance website at http://www.bgsu.edu/offices/sa/studentinsurance or call 419-372-7495 for more information.

Q. What if I'm a graduate student and won't be registered for classes before the August 15th insurance deadline?

Because you are not registered for classes, the health insurance requirement will not apply. Once you are registered for 8 or more credit hours, you will see that the health insurance requirement is on your MyBGSU To Do List. At this point, you will be able to complete the waiver or enrollment process. There will be no fees on student accounts for the health insurance requirement until after your class registration and you will have ample time to complete the waiver or enrollment process.
The extended deadline is September 4th.
We will meet with you at your SOAR (or GSO) Orientation, We are available during your orientation in the morning from 7:00 am until 8:15 and our office is open that afternoon if you have any questions.

Didn’t see your question here? Please contact us.